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ThefuzzyFurryComrade@pawb.socialM to Fuck AI@lemmy.world · 4 months ago

Company Apologizes After AI Support Agent Invents Policy That Causes User Uproar

arstechnica.com

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Company Apologizes After AI Support Agent Invents Policy That Causes User Uproar

arstechnica.com

ThefuzzyFurryComrade@pawb.socialM to Fuck AI@lemmy.world · 4 months ago
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Company apologizes after AI support agent invents policy that causes user uproar
arstechnica.com
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Frustrated software developer believed AI-generated message came from human support rep.
  • snooggums@lemmy.world
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    4 months ago

    The AI mashed information together that didn’t go together in that context and returned something that was not correct. It was wrong, but did not invent anything.

    • kautau@lemmy.world
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      4 months ago

      “Hallucinates”

      • snooggums@lemmy.world
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        4 months ago

        AI doesn’t do that either. That is another example of trying to make AI sound like it has reasoning and intent like a person instead of the pattern matching weighted randomizer that it is.

        • kautau@lemmy.world
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          4 months ago

          Sure, it’s not hallucinating in the sense of how a human does. But that is the industry name, and has been in use since 1995 in the study of neural networks

          https://en.wikipedia.org/wiki/Hallucination_(artificial_intelligence)

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