They hope to make office staff redundant by replacing them with ai. The managers/consultants that are now pushing for LLM to replace office staff, are the same people that pushed for outsourcing office work to underpaid staff in low wage countries (and the companies that tried that, invariably got what they paid for). With both the resulting quality of work is far worse, but on paper it will save the company money. And if their customers are trapped in the short to middle term as is often the case with software companies, then the worse service won’t even immediately affect the bottom line and the boss will have ample opportunity to jump ship to another cushy position before the bottom line does take a dive.
They hope to make office staff redundant by replacing them with ai. The managers/consultants that are now pushing for LLM to replace office staff, are the same people that pushed for outsourcing office work to underpaid staff in low wage countries (and the companies that tried that, invariably got what they paid for). With both the resulting quality of work is far worse, but on paper it will save the company money. And if their customers are trapped in the short to middle term as is often the case with software companies, then the worse service won’t even immediately affect the bottom line and the boss will have ample opportunity to jump ship to another cushy position before the bottom line does take a dive.