I skimmed a bit over it and the setiment and directions are clear: the agency is one of the bad ones and i hope the leadership does not make a new one later after the dust settles a bit

Try different sorting algorithms too (like scaled)
Also try different Fedi Software too like Peertube
If you take the time to do that you have a rabbithole to loose yourself in easily

I cant make up my mind
At one side: they failed to pay
At the other side: the ceo tried BUT how did he try? Thats completly missing

And was there really no way to ask for money or something?

What i understand is that it concluded to: they used funds they where not entitled to and failed anyway.

But its still not enough for me to feel informed enough to have an opinion

All my homies hate Collective Shout

not really. Collective Shout is a powerful collective that targets violence, adult content and i think also gaming in general even in contexts that make sense out of their sense what is right and wrong (which I and a lot of others dont agree with)