

I think the reasoning is something like this: these companies employ such call center employees for a reason, either they legally have to for one reason or another or they’ve determined that in some way, it is more profitable to have the capacity for people to call them than not. If the call centers are swamped, then they still cost the company money, but their benefit to the company is reduced, because the “real” calls can’t get through in a timely fashion. As such, it’s in the company’s interest to avoid having people spam them, and if the policy those people want changed won’t really cost the company anything to change, then just doing that might be the most profitable option for them.
I wonder if neanderthals would’ve liked casu martzu cheese then.