Yep. I did my time in the bullpen. I’m not answering everyday customer questions.
To be fair, I have the luxury of saying no. Not everyone does and I recognize that. It sucks to see folks whose time would be better spent fixing issues for everyone, making the platform more robust, or really (like actually, not executive level pie in the sky bullshit) planning next steps doing customer service.
Escalation to engineering is different from engineers answering the phones at the front line.
Yep. I did my time in the bullpen. I’m not answering everyday customer questions.
To be fair, I have the luxury of saying no. Not everyone does and I recognize that. It sucks to see folks whose time would be better spent fixing issues for everyone, making the platform more robust, or really (like actually, not executive level pie in the sky bullshit) planning next steps doing customer service.