• ReiRose@lemmy.world
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    5 days ago

    Flight Attendant here 🤚 I haven’t seen the behavior you describe (except cutting in line, I have seen that and it always made me uncomfortable, but most now just use the pre-order app). I have seen some level of asshole behavior from FAs, gate agents, rampers, pilots, cleaners. Oddly not maintenence or movers, but maybe I just dont get the time with them.

    I’ve been in my role with my company over a decade, and noticed a pretty big culture shift during that time. When I started the gate agents and FAs would butt heads a lot; one work group was focused on everything they needed for a smooth flight and union protected so didn’t mind advocating for themselves, the other group got reprimanded ending in loss of the job if the flight (or too many flights) went out late. Leadership introduced joint training between multiple workgroups and explained pressures of each role to other groups. It really improved teamwork. Now security/cleaners/pilots/FAs/gate agents are actually communicating, even if just to greet each other. It was toxic before.

    I pretty much despise our corporate management but gave them the grace to call them leadership here because it is one good thing they’ve done, and it made a lasting impact.