CBA claimed that launching the chatbot supposedly “led to a reduction in call volumes” by 2,000 a week, FSU said.

…

But “this was an outright lie,” fired workers told FSU. Instead, call volumes had been increasing at the time they were dismissed, with CBA supposedly “scrambling”—offering staff overtime and redirecting management to join workers answering phones to keep up.

😐 😂 Get rektttt.